Stakd Systems, operated by Stakd Systems LLC ("we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit stakdsystems.com (the "Site") or interact with our services, including our AI Demo on Demand and SMS communications.
Quick Reference: What This Policy Covers
- What information is collected — name, phone, email, business details, technical data (see Section 1).
- How data is used — to deliver the AI demo, respond to inquiries, send transactional and (with separate opt-in) marketing SMS, schedule consultations, and improve our services (see Section 2).
- SMS opt-in details — message frequency varies, message and data rates may apply, reply HELP for help, reply STOP to opt out (see Section 3).
- Cookie & tracking info — we use Google Analytics and similar cookies to analyze traffic; disable in browser settings (see Section 5).
- Data security practices — administrative, technical, and physical safeguards protect your information (see Section 8).
- User rights (unsubscribe, update info, etc.) — you can access, correct, delete your data, and unsubscribe from marketing at any time (see Section 7).
- No sharing of SMS opt-in data: We do not share SMS opt-in data, phone numbers, or SMS consent with third parties or affiliates for their own marketing purposes. SMS opt-in data is never sold, rented, or shared except with subprocessors (e.g., Twilio, HighLevel) that directly deliver our SMS service.
1. Information We Collect
What information is collected:
We collect information you provide directly when you:
- Submit a form on our website (including the AI Demo on Demand form)
- Subscribe to receive SMS messages
- Contact us by phone, email, or chat
- Book a consultation
- Engage with our AI agent demos (voice or SMS)
Information types include: name, phone number, email address, business name, industry/service type, demo type selection (Inbound Voice AI, Outbound Voice AI, SMS AI), any messages or content you send us, and technical data (IP address, browser type, device type, referral source). We do not knowingly collect information from children under 13.
2. How We Use Your Information (How Data Is Used)
How data is used: We use your information to:
- Deliver the AI demo you requested (text, call, or both)
- Respond to your inquiries and provide customer support
- Send transactional SMS messages related to your demo or appointment
- Send marketing or promotional SMS messages only if you separately opt in
- Schedule consultations
- Improve our services and AI agent performance
- Comply with legal obligations
3. SMS Opt-In Details (A2P 10DLC Disclosure)
SMS opt-in details: By submitting the AI Demo on Demand form and checking the SMS consent box, you expressly consent to receive automated SMS messages from Stakd Systems at the phone number you provided, including messages sent by an AI agent.
- Message frequency: varies based on your interaction with the AI demo and any follow-up
- Message and data rates may apply (charges from your wireless carrier)
- HELP: Reply HELP at any time to receive assistance
- STOP: Reply STOP at any time to opt out of all SMS messages
- Carriers: Neither Stakd Systems nor wireless carriers are liable for delayed or undelivered messages
SMS Consent Is Not Shared With Third Parties. Mobile information, including your phone number and SMS opt-in status, will not be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared only with subprocessors that directly support delivery of our SMS service (e.g., Twilio, HighLevel) and are bound by contractual confidentiality and data protection obligations.
4. How We Share Your Information
We do not sell your personal information. We share it only with:
- Service providers who help us run our business (e.g., HighLevel, Twilio for SMS, Google Workspace for email, Stripe for payments). They act as our processors and are contractually bound to protect your data.
- Legal authorities when required by law, subpoena, or to protect our rights or the safety of others.
- A successor entity in the event of a merger, acquisition, or sale of assets — subject to this Privacy Policy.
We never share your phone number or SMS consent with third parties for their own marketing.
5. Cookies & Tracking Info
Cookie and tracking info: Our Site uses cookies and similar tracking technologies (Google Analytics, gtag) to remember your preferences, analyze traffic and usage patterns, and improve site performance. We use first-party tracking cookies and analytics tracking. You can disable cookies and tracking through your browser settings; disabling cookies may limit some Site features. We honor "Do Not Track" browser signals where supported.
6. Data Retention
We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. SMS opt-in records are retained for at least 4 years per A2P 10DLC carrier requirements. You may request deletion of your data at any time by emailing [email protected].
7. User Rights (Unsubscribe, Update Info, etc.)
User rights — unsubscribe, update info, access, delete: Depending on your jurisdiction (e.g., California CCPA, EU GDPR), you may have the right to:
- Access the personal information we hold about you
- Update or correct inaccurate information
- Delete your personal information
- Unsubscribe from marketing communications at any time (reply STOP to any SMS, click unsubscribe in any email)
- Opt out of the sale or sharing of personal information (we do not sell personal information)
- Data portability — request a copy of your data in a portable format
To exercise any of these rights, email [email protected]. We will respond within 30 days.
8. Data Security Practices
Data security practices: We implement reasonable administrative, technical, and physical safeguards to protect your information, including encrypted data transmission (HTTPS/TLS), access controls limiting personal data to authorized personnel, secure cloud infrastructure (HighLevel, Twilio), and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. International Visitors
Our Site is operated in the United States. If you visit from outside the U.S., your information will be transferred to and processed in the U.S., where data-protection laws may differ from those in your country.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top reflects the most recent revision. Material changes will be communicated via email or a notice on our Site.
11. Contact Us
Stakd Systems (operated by Stakd Systems LLC)
1907 Anasazi Dr, Ogden, UT 84403
Email: [email protected]
Phone: +1 (801) 441-4315
For SMS-related questions, reply HELP to any message you receive from us, or contact us using the information above.